How We Handle Your Information

Last updated: July 1, 2026

1. Who We Are

Diamond Home Buyers provides cash home buying services for homeowners who want to request a cash offer, sell a property as-is, ask questions about selling, or speak with a real estate buyer. You can contact us at:

• Phone: (313) 217-3067
• Email: info@diamondhomebuyers.us
• Website: diamondhomebuyers.us

2. Information We Collect

We may collect information that you provide directly, including:

• Name, phone number, email address, and mailing address.
• Property address, property condition, occupancy status, asking timeline, mortgage or lien information you choose to provide, and other property details.
• Information submitted through our website forms, Facebook or Meta lead forms, landing pages, chat widgets, SMS, phone calls, voicemail, email, or other contact methods.
• Call recordings, voicemail messages, text message content, and communication preferences, where permitted by law.

We also may collect technical and usage information automatically, including IP address, browser type, device type, pages visited, referring URLs, approximate location, cookies, pixels, advertising identifiers, and analytics data.

3. How We Use Information

We use information to:

• Review your property and respond to your cash offer request.
• Call, text, email, or otherwise communicate with you about your inquiry.
• Schedule walkthroughs, verify property information, prepare offers, and coordinate closing-related steps.
• Operate, improve, secure, and personalize our website and advertising.
• Measure ad performance, create audiences, retarget visitors, and understand how people interact with our website and ads.
• Maintain internal records, comply with legal obligations, prevent fraud, and enforce our terms.

4. SMS, Voice, and Telephone Communications

When you submit your phone number to Diamond Home Buyers through our website, a Facebook/Meta lead form, phone call, text message, chat, or other form, you authorize Diamond Home Buyers and its service providers to contact you about your inquiry, property, offer request, appointment, or related services.

This may include calls and text messages made using an automatic telephone dialing system, artificial voice, prerecorded voice, ringless voicemail technology where permitted, or other automated technology. Consent is not required as a condition of purchasing goods or services. Message and data rates may apply. Message frequency varies.

You can opt out of SMS messages at any time by replying STOP. You may request help by replying HELP or contacting us at (313) 217-3067. You may ask us not to call you by telling our representative, texting STOP where available, or emailing info@diamondhomebuyers.us. We maintain internal do-not-call and opt-out records as required by law.

5. Cookies, Pixels, Analytics, and Advertising

We use cookies, tracking pixels, analytics tools, Meta/Facebook advertising tools, and similar technologies to operate the website, measure performance, understand visitor behavior, improve ads, and show relevant advertising. These technologies may collect or receive information from our website and elsewhere on the internet and use that information to provide measurement services and targeted ads.

You can control cookies through your browser settings. You may also use privacy controls offered by Meta/Facebook, Google, your browser, or your device. Blocking cookies may affect website functionality.

6. How We Share Information

We may share information with:

• Service providers that help us operate the website, forms, CRM, SMS, phone systems, email, analytics, advertising, hosting, security, and business operations.
• Title companies, closing agents, attorneys, contractors, inspectors, lenders, or other parties involved in evaluating or completing a possible property transaction.
• Advertising and analytics partners, including Meta/Facebook, to measure and improve ads and website performance.
• Legal, regulatory, law enforcement, or government authorities when required or appropriate.
• Successors or assigns if our business, assets, or operations are transferred, merged, or sold.

We do not sell your personal information for money. We do not sell or share your SMS opt-in consent or phone number with unrelated third parties for their own independent SMS marketing. We may share information with service providers who help us send messages and manage communications on our behalf.

7. Your Choices and Rights

You may request to access, correct, delete, or update your information by contacting us. You may opt out of marketing emails by using the unsubscribe link when available or by contacting us. You may opt out of SMS messages by replying STOP.

If you live in a state with specific privacy rights, you may have additional rights to know, access, correct, delete, or opt out of certain uses of your personal information. To make a privacy request, contact us using the information below.

8. Data Retention

We keep information for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to inquiries, managing leads, evaluating property transactions, maintaining records, resolving disputes, complying with legal obligations, and enforcing agreements.

9. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No website, form, email, SMS system, or electronic storage method is completely secure, so we cannot guarantee absolute security.

10. Children's Privacy

Our services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13.

11. Third-Party Websites and Platforms

Our website, ads, forms, and communications may link to or use third-party platforms, including Meta/Facebook, CRM providers, analytics services, phone providers, SMS providers, and title or closing service providers. Those third parties may have their own privacy policies and terms.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last updated" date. Your continued use of our website or services after updates means you accept the revised policy.